Refund Policy

1. Payment Processing and Merchant of Record

All payments for StrideVox paid plans are processed by Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. This means that Paddle is the entity that sells the subscription to you, handles payment processing, invoicing, sales tax/VAT, and refunds on our behalf.

When you subscribe to a paid plan, your contractual relationship for the payment is with Paddle, and all transactions appear on your bank or credit card statement under Paddle's name.

2. Subscription Plans

StrideVox offers paid subscription plans on a monthly or annual basis. By subscribing, you authorise Paddle to charge your chosen payment method on a recurring basis until you cancel.

You can cancel your subscription at any time through your account settings. Upon cancellation, you retain access to paid features until the end of the current billing period. No further charges will be made after cancellation.

3. Refund Eligibility

We want you to be satisfied with StrideVox. The following refund conditions apply:

Refund requests within 14 days of initial purchase: You are entitled to a full refund if you request it within 14 days of your first subscription payment. No justification is required.

Refund requests after 14 days: After the 14-day cooling-off period, refunds are handled on a case-by-case basis. We may issue a full or partial refund if:

• The Service was materially unavailable or non-functional for a significant portion of your billing period due to an issue on our side.
• You were charged in error (e.g., duplicate charge, charge after cancellation).
• There are other exceptional circumstances that warrant a refund.

Non-refundable situations: Refunds will generally not be issued for:

• Unused portions of a billing period after voluntary cancellation (you retain access until the period ends).
• Dissatisfaction with AI-generated responses or insights (these are inherently variable and provided "as is").
• Failure to cancel before an automatic renewal, unless you request a refund within a reasonable time after the renewal charge.
• Charges incurred through your own LLM API key (these are billed directly by the LLM provider, not by StrideVox or Paddle).

4. How to Request a Refund

To request a refund, you may:

• Contact us directly at info@stridevox.com with your account username and a brief description of the reason for your request.
• Contact Paddle through the receipt or invoice email you received, which contains a link to manage your subscription and request a refund.

We aim to process all refund requests within 10 business days. If approved, the refund will be issued to your original payment method via Paddle.

5. Refund Amounts

Refunds are issued in the currency in which the original payment was made. The refund amount will be:

• Full refund for requests within the 14-day cooling-off period.
• Full or pro-rata refund for service outages or billing errors, depending on the circumstances.
• At our discretion for other cases, based on the time elapsed and usage during the billing period.

Any applicable currency conversion fees or bank charges imposed by your financial institution are outside our control and are not covered by the refund.

6. Free Tier

The free tier of StrideVox does not involve any payment and is therefore not subject to this Refund Policy.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect.

8. Contact

For refund requests or questions about this policy:

For payment-related inquiries, you may also contact Paddle directly through the link in your receipt email.